About Gladiators Group
Gladiators Group is a diversified and rapidly growing organization delivering integrated business solutions across multiple industries. The company focuses on operational excellence, customer service, communication efficiency, and process-driven business operations.

To strengthen its operational and customer coordination functions, Gladiators Group is seeking a dedicated and energetic Back Office Process & Tele-caller professional to support backend operations, customer communication, lead coordination, and administrative processes.

Position Summary
The Back Office Process & Tele-caller will be responsible for handling tele-calling activities, customer follow-ups, backend process coordination, data management, and operational support functions.

The ideal candidate should possess good communication skills, computer proficiency, customer handling abilities, and the capability to manage both calling and administrative responsibilities efficiently.

Key Responsibilities
Tele-calling & Customer Coordination
Handle inbound and outbound calls professionally.
Contact customers and clients for follow-ups, inquiries, appointments, and service coordination.
Explain company services and provide accurate information to customers.
Maintain customer communication records and call reports.
Follow up on leads, inquiries, pending documentation, and customer requirements.
Escalate customer concerns to the concerned department when required.
Back Office Process Management
Support day-to-day backend operational activities.
Maintain records, reports, databases, and documentation accurately.
Perform data entry, document verification, and process coordination tasks.
Prepare daily work reports and update operational trackers.
Coordinate with internal departments for process completion and workflow management.
Ensure smooth execution of assigned operational and administrative tasks.
Documentation & Reporting
Maintain customer and operational databases.
Update MIS reports and Excel sheets regularly.
Handle email communication and document filing.
Ensure data accuracy, confidentiality, and process compliance.
Assist in preparing reports for management review.
Administrative Support
Coordinate with sales, operations, HR, and customer support teams.
Support office administration and workflow management.
Assist in appointment scheduling and internal communication tasks.
Maintain organized records and process documentation.

Key Performance Indicators (KPIs)
Call handling and follow-up efficiency
Customer response and coordination quality
Accuracy of data entry and documentation
Timely completion of backend processes
Customer satisfaction levels
Reporting accuracy and process compliance
Productivity and task management efficiency

Required Qualifications
Bachelor’s degree or equivalent qualification preferred.
1–5 years of experience in tele-calling, backend operations, customer support, or process coordination.
Freshers with good communication and computer skills may also apply.

Required Skills & Competencies
Communication Skills
Good verbal and written communication
Professional telephone etiquette
Customer handling and coordination skills
Fluency in English, Hindi, and regional language preferred
Technical Skills
Basic computer knowledge
MS Excel, Word, and Email handling
Data entry and documentation skills
Internet and online portal handling
Professional Skills
Multitasking and time management
Attention to detail
Process-oriented working style
Coordination and teamwork abilities
Ability to work under deadlines
Personal Attributes
Positive and energetic attitude
Responsible and disciplined
Customer-focused mindset
Quick learner and adaptable
Professional behavior and integrity

Preferred Experience
Candidates with experience in the following areas will be preferred:

Tele-calling and customer support
Back office operations
MIS and documentation handling
Process coordination
Service industry or corporate office operations

Compensation & Benefits
Competitive salary package
Performance-based incentives
Professional and supportive work environment
Career growth opportunities
Training and skill development support

Why Join Gladiators Group?
Opportunity to work with a growing and diversified organization.
Exposure to operational and customer service functions.
Structured and professional workplace culture.
Learning and career advancement opportunities.

Application Process
Interested candidates should submit:

Updated Resume / CV
Educational and experience details
Current and expected salary
Notice period availability
Applications can be submitted through the company’s official recruitment channels.