About Gladiators Group
Gladiators Group is a diversified and growing organization focused on delivering professional business solutions across multiple sectors. The company values professionalism, customer service excellence, communication, and operational efficiency.

We are looking for a smart, confident, and customer-focused Tele-caller cum Receptionist (Front Office Executive) to manage front desk operations, handle incoming calls, coordinate visitor management, and support administrative communication activities.

Position Summary
The Tele-caller cum Receptionist will serve as the first point of contact for visitors, clients, and callers. The candidate will be responsible for managing front office operations, handling telephonic communication, coordinating appointments, maintaining records, and supporting administrative activities.

The ideal candidate should possess excellent communication skills, a professional appearance, a positive attitude, and the ability to multitask in a fast-paced office environment.

Key Responsibilities
Front Office Management
Welcome and assist visitors, clients, and guests professionally.
Manage reception area and maintain a clean and organized front office environment.
Handle visitor registration and coordinate meeting schedules.
Guide visitors to the appropriate department or personnel.
Maintain front desk records, visitor logs, and appointment schedules.
Tele-calling & Communication
Handle incoming and outgoing calls professionally and efficiently.
Respond to customer inquiries and provide accurate information about company services.
Transfer calls to concerned departments and take messages when required.
Conduct follow-up calls for appointments, inquiries, and customer coordination.
Maintain call records and communication reports.
Administrative Support
Assist in scheduling meetings and coordinating appointments.
Manage office correspondence, emails, courier handling, and document filing.
Support HR and administration teams in daily office operations.
Maintain office contact databases and records.
Coordinate with vendors and service providers when required.
Customer Service & Coordination
Ensure positive customer interaction and professional communication at all times.
Address customer concerns politely and escalate issues when necessary.
Build and maintain professional relationships with clients and stakeholders.
Support internal departments with coordination and communication tasks.

Key Performance Indicators (KPIs)
Call handling efficiency
Visitor management quality
Customer satisfaction levels
Accuracy of communication records
Front office discipline and professionalism
Appointment coordination effectiveness
Response and follow-up efficiency

Required Qualifications
Bachelor’s degree or equivalent qualification preferred.
1–5 years of experience in front office, tele-calling, receptionist, or customer service roles.
Freshers with excellent communication skills may also apply.

Required Skills & Competencies
Communication Skills
Excellent verbal and written communication skills
Professional telephone etiquette
Fluent in English, Hindi, and regional language preferred
Technical Skills
Basic computer knowledge
MS Office (Word, Excel, Outlook)
Email and internet handling
Data entry and record management
Personal Attributes
Presentable and professional personality
Positive attitude and customer-friendly approach
Strong interpersonal skills
Ability to multitask and work under pressure
Punctual, organized, and disciplined
Team-oriented mindset

Preferred Experience
Candidates with experience in the following areas will be preferred:

Front office administration
Customer support and tele-calling
Corporate reception management
Service industry or office administration

Compensation & Benefits
Competitive salary package
Professional and supportive work environment
Career growth opportunities
Training and skill development support
Performance-based incentives (where applicable)

Why Join Gladiators Group?
Opportunity to work with a growing and diversified organization.
Professional workplace with career development opportunities.
Exposure to corporate communication and administration functions.
Friendly and growth-oriented work culture.

Application Process
Interested candidates should submit:

Updated Resume / CV
Passport-size photograph
Current and expected salary details
Notice period availability
Applications can be submitted through the company’s official recruitment channels.